2. Hand sanitize upon your arrival at the front desk.
3. Follow social distancing guidelines
4. Familiarize yourself with the Daily Pandemic Screen. You will be asked these questions upon your arrival. Please note that we are NOT screening for seasonal or environmental allergies (Daily Pandemic Screen has been included in your appointment booking notification).
a. Do you have a fever, cough, symptoms of respiratory illness, muscle aches, joint pain or fatigue related to flu-like symptoms? (Yes/No)
b. Have you traveled outside of Canada including US in the past 14 days?* (Yes/No)
c. Have you had close contact with a confirmed or probable case of Covid-19 in the past 14 days? (Yes/No)
Please note that if you wish to receive any of our in-person services, you accept the inherent risks in light of the Covid-19 pandemic and any potential exposure that occurs as a result.
*Essential workers exempt from mandatory self-isolation
We are excited to re-open and look forward to welcoming our clients back to our clinic.We are creating a new normal with appropriate guidelines and enhanced sanitization in place to keep everyone, including our staff, safe since everyone’s health is our number one priority.
We are implementing guidelines provided to us from public health authorities and WorkSafeBC to maximize infection prevention and minimize the exposure and spread of COVID-19.
We have made changes to our clinic designed to keep you and our team safe.While we have implemented several changes in how we operate, we will be attentively listening to our clients and staff to fine tune and improve our clinic on an ongoing basis.
We are staggering session times to minimize overcrowding and we are implementing a strict maximum capacity rule to ensure that we limit the number of individuals in the clinic at once.
Our clinic has been set up in order to ensure physical distancing at all time, with the exception of the client and clinician hands on interaction.We have rearranged our waiting area, dedicated separate doors for entering and exiting the clinic, and staggered client appointments to allow physical distancing.
Upon arrival to the clinic all clients will go through a questionnaire in order to confirm their health status and any potential COVID-19 contact.
Please note that all staff and clients are required to wear masks when in the clinic. Individuals without a mask will be provided one at no charge.
A safe and healthy environment requires us all to work together in minimizing the spread of COVID-19.
When in close, shared spaces, clients must ensure a distance of 2 meters or more from other people.The 2 meter rule does not apply when working with your clinician.
We ask that upon arrival to the clinic, all clients and guests accompanying the client wear a mask and sanitize their hands at our hand sanitization station at the front desk.
If anyone has a cough, fever, or symptoms of COVID-19, we ask that they do not come to the clinic and contact their medical practitioner.
Frequently Asked Questions (FAQs):
What am I required to do prior to arriving to my appointment?
Prior to scheduled appointments, clients are asked to review the FAQs and complete the screening questions.The screening questions apply to clients and anyone accompanying them to their session.Note that the screening questions will be available on our website, online booking site, email reminders, and at our reception desk.For the safety of our clients and our staff, only those who pass the screening questions are permitted to continue to their scheduled appointment.
For the protection of all clients and staff, we ask and require that each person arrive to their appointment wearing a mask.We will provide masks for those that do not bring their own.Please note that individuals that refuse to wear a mask will not be permitted in the clinic.
Can I have someone accompany me to my appointment?
We are asking all clients above the minority age of 19 to arrive by themselves in order to reduce the risk of COVID-19 spread.If clients require assistance, we ask that they contact us ahead of time so that we can make the necessary arrangements.All guests will be asked to complete and must pass the pre-screening questions in order participate in their therapy session.
When should I arrive to my appointment?
We kindly ask that clients arrive no earlier than 5 minutes prior to the scheduled appointment start time.This will ensure that we are keeping the number of bodies in the clinic at a minimum at any one time.We will be staggering appointment times to ensure there is appropriate physical distancing and safety for everyone.If a client arrives early, they will be asked to wait outside the building (weather permitting), or in their car.
Please also note that the building elevators will only accommodate two people at a time, therefore clients must allow for potential wait times to come up to the 7th floor.
What should I expect when I arrive to my appointment?
Upon arrival, clients will be greeted by one of our staff.If there is more than one person at the arrival area, we kindly ask that you wait outside the clinic entrance until the arrival area is cleared.When a client arrives at the front desk to check in, there will be a hand sanitizing station for use.We ask that all clients and caregivers hand sanitize upon arrival.
Upon check in, our staff will confirm if the client has passed the pre-screening questions.If passed, they will be asked to sit at a designated seat with physical distancing criteria in place.
Please note that clients that have not signed up for auto-payment will be required to pay the session charges prior to their appointment. This allows for a safe exit and minimal wait time at the end of the appointment.Clients will be directed to a designated exit door in order to avoid having incoming and outgoing clients crossing paths.
We will do our absolute best to have clinicians ready so that upon arrival clients can go into their session without having to sit in our waiting room.
What do I need to bring to my appointment?
In order to maximize everyone’s safety, clients are asked to bring the following items to their appointment:
It is required that all clients and staff wear a mask when entering the clinic. Masks will be provided to those that do not bring a mask with them at no charge.
We will not be providing disposable cups onsite and ask that clients bring their own water with them.
If there is no credit card on account and the client is paying on the day of the session, clients are asked to bring a credit card with them.At this time credit card payments are the only form of payment we can accept.
Appropriate attire for your session
Please note that we will not be providing any change of clothes (shorts, t-shirts, gowns).Clients are asked to come dressed appropriately for their session or bring a change of clothes to change into at our clinic.For any questions about proper attire please contact us ahead of the appointment.
What measures are put in place to ensure the clinic is a safe environment?
As the safety of our clients and our entire staff is a priority for us, we have taken steps to ensure that our clinic is a safe environment for all to attend.All the measures taken are in accordance to guidelines set out by the regulatory associations, the BC Centre for Disease Control, Ministry of Health, the Office of the Public Health Officer, WorkSafeBC, and Health Canada.
We will be booking appointments in a staggered fashion to ensure physical distancing requirements.We have also acquired all the necessary Personal Protective Equipment (PPE) in order to prevent the spread of COVID-19, and to protect everyone at the clinic.
We have sanitization products that follow and meet Health Canada guidelines.We will be disinfecting all patient contact surfaces and equipment between appointments and have allowed extra time in order for the cleaning agents to be effective and cleaning to be done without any time pressure.
What if I feel unwell prior to the appointment?
We will still have a 24 hour cancellation policy in effect.Considering the current state of the world with the COVID-19 pandemic, we will take into consideration extra-ordinary circumstances as related to the current situation.We will not charge anyone for a missed appointment who suddenly comes down with symptoms of an illness or a member of the family that requires immediate attention.
What will FIT TO TRAIN do if a client or staff member tests positive for COVID-19?
If any person reports flu-like symptoms, including a fever, cough, and/or shortness of breath, or other symptoms that may be indicative of COVID-19, the person will be sent home immediately and advised to consult a medical practitioner.
If a team member tests positive for COVID-19, their return to work will depend on physician advice, after a minimum 14 day self-isolation period.
If a person has tested positive or have knowingly come into close contact with someone who has, and has attended the clinic within a 14 day prior period, the person should notify the clinic. The clinic will in turn notify all clients who may have been in contact with the individual. The team members or clients that may have been affected will be asked to self-isolate for 14 days and seek medical advice if they display any symptoms of COVID-19.These individuals can also inquire about getting tested for COVID-19.
Are the clinic hours reduced?
Regular clinic hours will be in effect, but we are reducing the number of clients that we are serving per day.This is done in order to allow us to not only stagger appointment times, but also to leave enough time for clients who received treatment to leave the clinic, for our staff to ensure sanitization of the treatment room for the incoming client, and to limit the number of bodies in the clinic.We are fortunate to have a large space with only private treatment rooms.
Will telehealth virtual sessions still be available?
We will continue to offer virtual sessions for those clients that are unable to come to the clinic or prefer a virtual appointment.
Patient Screening Questions:
1. Are you experiencing any of the following?
a. Severe difficulty breathing (ie: struggling to breath or speaking in single words)
b. Severe chest pain
c. Having a hard time waking up
d. Feeling confused
e. Losing consciousness
Go to the next question
Please call 9-1-1 or go directly to your nearest emergency department.These symptoms require immediate attention. Please have someone call to cancel your appointment.
2. Are you experiencing any of the following?
a.Mild to moderate shortness of breath
b.Inability to lie down due to difficulty breathing
c.Chronic health conditions that you are having difficulty managing due to difficulty breathing
Go to the next question
Please consult your family doctor.You can call 8-1-1 to talk to a nurse at HealthLinkBC and get advice about your symptoms and what to do next.If your symptoms increase and get much worse, seek urgent medical care at an urgent clinic or emergency department.Please have someone call to cancel your appointment.
3. Are you experiencing cold, flu or any COVID-19 type symptoms (fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite)?
Please go to question 4.
3a. Did you develop symptoms within 14 days of travel outside of Canada?
If YES, then you require a COVID-19 test, and self-isolation for at least 14 days or longer depending on when your symptoms started.Please have someone call to cancel your appointment.
3b. Did you provide care or have close contact with a person with confirmed COVID-19?
If YES, then you require a COVID-19 test, and self-isolation for at least 14 days. Please have someone call to cancel your appointment.
If NO, then you require a COVID-19 test, and self-isolate for at least 10 days. Please have someone call to cancel your appointment.
4. Within the last 14 days, have you travelled to any countries outside of Canada?
Please go to the next question
Please self-isolate for 14 days and self-monitor.Please have someone call to cancel your appointment.
5. Did you proved care or have close contact with a person with confirmed COVID-19?
You do not appear to have any symptoms of COVID-19. We look forward to seeing you at your appointment.
Please self-isolate for 14 days and self-monitor.Please have someone call to cancel your appointment.
We appreciate your help and look forward to being a part of your health and wellness. If you have any questions or concerns please feel free to contact us.